What Happens After Ordering ArcadePay

What Happens After Ordering ArcadePay

After you place an order, ArcadePay collects the details needed to create or update your operator account before hardware ships.

New Operators

  1. You receive a welcome email with an onboarding form.
  2. You complete the form with your business and operator details.
  3. ArcadePay creates your dashboard account.
  4. You receive an invite email to finish dashboard setup.
  5. You complete identity, payment processing, and billing setup.
  6. ArcadePay ships the hardware.
The most common delay is an incomplete onboarding form or unfinished dashboard setup.

Resuming an Incomplete Dashboard Setup

If you accepted the ArcadePay dashboard invite but did not finish setting up your account, your progress is saved.

To pick back up:

  1. Go to dashboard.streampay.dev
  2. Sign in with your operator email address.
  3. Look for a red action bar at the top of the screen — it says "Complete Your Onboarding — Action Required." Click Complete Now.
  4. Complete the remaining stages in order:
- Documents — business and identity verification - Stripe Connect — connects your bank account for payouts - Payment Setup — finalizes billing
  1. When complete, the dashboard shows Admin Review status and a message that says your account is being reviewed by the team. ArcadePay ships once review clears.
The setup usually takes about 10 minutes. If you do not see the red action bar, try opening the dashboard in an incognito or private browser window.

Hardware ships once setup and admin review are complete.

"Your account is being reviewed by the team"

After you finish the setup wizard, the dashboard shows a message saying your account is being reviewed by the team. This is normal and expected. It means everything was submitted correctly and the ArcadePay team is verifying the account before activating payouts.

  • No further action is required from you.
  • Review can complete as quickly as the same business day, or up to 1–2 business days.
  • When review clears, ArcadePay will confirm your account is active and notify your hardware supplier to ship your machines.
  • If the status has not changed after 3 business days, contact ArcadePay Support with your operator name and email.

Existing Operators

If you already have an ArcadePay account, new controllers are added to your existing account.

You may still receive a form so ArcadePay can confirm shipping, machine, and account details for the new devices. You do not need to repeat the full account setup.

Once controllers arrive: Log in to your dashboard, find the new devices under Machines, and confirm your price settings for each one. The controllers should already appear in your account — if they do not show up within 15 minutes of first power-on, contact support.

Received a second welcome email?

If you are an existing operator and received a new welcome email, it was sent automatically because a new order was added to your account. You do not need to fill out the onboarding form again.

Your existing account is already active. Log in at dashboard.streampay.dev and check Machines — your new controllers will appear once they ship and power on.

If a controller does not appear within 15 minutes of first power-on, contact ArcadePay Support.

Before Hardware Ships

Make sure:

  • Your contact information is correct.
  • Your shipping address is correct.
  • Billing setup is complete if you are a new operator.
  • ArcadePay knows which machines the controllers are for.

After Hardware Ships

When tracking is available, ArcadePay sends install guidance. Keep that email handy during installation.

Didn't Receive Your Onboarding Email?

The onboarding email goes to the email address on file with your original order. If you submitted the ArcadePay sign-up form using a different email address than the one you ordered with, the system may not be able to match your submission — and the onboarding email won't send.

What to do: Email ops@arcadepay.app and include:
  1. The email address you used when placing your order.
  2. The email address you'd like to use for your ArcadePay dashboard.
Once we confirm the match, we'll set up your account and send the invite right away.

Submitted the Onboarding Form Under a Different Email?

If you completed the onboarding form but used a different email address than the one you received your welcome email at, your account may already be set up under that other email.

Just reply to any ArcadePay email and let us know which email you used on the form — we'll confirm whether your account is active and link it to your order. In most cases the account is already ready to go.

Need help with an order or invite? Contact ArcadePay Support.