ArcadePay Insights

How to Reset Your ArcadePay Dashboard Password
Reset your ArcadePay dashboard password from the login screen, and use a private browser window if Reset password does not appear. Read more...
How to: Machines, collections, and prize wins
Mark a cash collection, reset prize wins, and reconcile with Reports → Since last collection on your ArcadePay dashboard. Read more...
How to Verify Your ArcadePay Controller Is Online and Ready for Payments
After install, confirm Online in Machines, open the payment page from the QR, then apply stickers — so the first guest scan is a real checkout. Read more...
How to Ignore Cash in Counting on Your ArcadePay Dashboard
Turn on Ignore in Cash Counting under Pulse Settings → Advanced Options so test coins and non-cash pulses stay out of your ArcadePay cash reports. Read more...
How to Send a Free Play from Your ArcadePay Dashboard
Send free-play test credits from your ArcadePay dashboard with the purple down arrow — confirm pulses without charging a card or inflating cash reports. Read more...
Put the ArcadePay Dashboard on Your Phone Home Screen
Add the ArcadePay dashboard to your iPhone or Android home screen so you can check machines, pricing, and payments from the floor in one tap. Read more...
The 5 Busiest Restaurant Days of the Year (And How to Be Ready)
The five busiest U.S. restaurant days for arcade operators — and an ArcadePay checklist so stickers, pricing, and controllers are ready before the rush. Read more...
Moving Machines? How to Relocate Your ArcadePay Controller in Minutes
Relocate an ArcadePay Controller to a new machine yourself — settings and pricing carry over. Unplug, reconnect, fresh QR sticker, optional rename. Read more...
Need to Take One Machine Offline for Cards? How to Pause Electronic Payments
How to pause QR, card, and digital wallet payments on one ArcadePay Controller while coins keep working — unplug on-site, or email ops for a remote disable. Read more...
Closing a Location for the Season? What to Do With Your ArcadePay Controller
Three options when a seasonal stop closes: leave the controller running, move it to a machine that is still earning, or pull and store it. Plus what happens to billing and how to restart cleanly next season. Read more...
How to Refund a Cashless Payment from Your ArcadePay Dashboard
Find a cashless charge in Reports → Transactions, confirm machine/time/amount, and refund from the ⋮ menu. Cash cannot be refunded in the dashboard. Read more...
Easy Connect vs Hardwire: How to Choose Your ArcadePay Install Method
Use Easy Connect on a standard coin mech, plug-and-play on CandyMachines and Neofuns, and hardwire only when there is no compatible connector. Read more...