ArcadePay Pricing And Billing Basics
ArcadePay Pricing And Billing Basics
ArcadePay has two main ongoing costs:
- Monthly service fee per active controller
- Transaction fee on cashless payments
- $7.95 per month per unit
- 5.95% per cashless transaction
When Billing Starts
Tip: Billing starts at ship date, not go-live. If you ordered multiple controllers and are not ready for all of them, email ops@arcadepay.app before shipping to request a phased deployment — remaining units are held at no charge until you need them.
Billing starts when your hardware ships — not when you put the machine on location, not when your first customer scans the QR code.
If you have not yet submitted the ArcadePay onboarding form, your hardware has not shipped yet and no billing has started. The monthly clock begins only once onboarding is complete and your devices are on their way to you.
Existing operators can usually add new devices to their account more quickly, but the same rule applies: billing starts at ship date.
What Transaction Fees Apply To
Transaction fees apply to cashless payments processed through ArcadePay.
Cash inserted directly into the machine is not a cashless transaction. Depending on your setup, cash may still appear in reports for counting or tracking.
Billing Status Shows Canceled
If the billing section of your dashboard shows a subscription status of Canceled, this most likely reflects a transition to a post-month billing structure — there is no cause for concern and your service continues normally.
Under post-month billing, you are invoiced on the 1st of the following month for the prior month's usage (for example, a bill on July 1st covers June). You will receive an email notice explaining the change. No action is required on your end.
If the Canceled status persists after you receive the billing change notice, or if you have not received any notice, contact ArcadePay Support with a screenshot of the billing screen so we can confirm your account status.
Ordering More Units
You can add more ArcadePay controllers to your account at any time. The promo code ACPAYX applies to additional orders too — just enter it at checkout on the ArcadePay website. You do not need to contact support first.
With ACPAYX, each additional controller is $0 hardware + $15 activation, with the same $7.95/month + 5.95% per transaction ongoing rates.
If you have questions about a multi-unit order or want help placing it, contact ArcadePay Support.
If Your Monthly Payment Fails
If the monthly service fee cannot be collected — for example because your saved card expired or was declined — StreamPay will send you an email with a secure link to complete that payment manually. Use that link to settle the outstanding balance.
To prevent this from happening again, update your saved payment method:
- Log in to your dashboard at dashboard.streampay.dev.
- Go to Account → Billing → Manage payment method.
- Enter your updated card details and save.
Service Commitment and Pausing Subscriptions
If you ordered with the ACPAYX promotion code (free hardware), your plan includes a 12-month service commitment. During the first 12 months, the subscription cannot be paused or cancelled — this is how ArcadePay recovers the hardware cost it covers upfront.
After the initial 12 months, you have full flexibility to pause, cancel, or make changes to your subscription. Contact ArcadePay Support to discuss options after your commitment period.
For seasonal locations where machines come off route, see What to Do With Your ArcadePay Controller When a Location Closes for the Season.
Deploying Controllers at Your Own Pace
If you ordered multiple ArcadePay controllers but are not ready to put them all into service right away, you do not need to activate them all at once. You can choose how many to deploy at a time.
How it works:- Tell us how many units you're ready for, and we'll ship that batch first.
- We hold the remaining units at no charge until you're ready for them.
- Billing starts when each unit ships — not before.
Payout Frequency
ArcadePay sends your earnings to your bank account on a weekly schedule — the current standard, consistent with other payment processors. All cashless transactions within the week are batched into a single bank transfer.
Per-transaction payouts to your bank are not available.
To view your payout schedule, log in at dashboard.streampay.dev and go to Account → Payouts: dashboard.streampay.dev/dashboard/account?tab=payouts
Need a different schedule? If you'd like to request a change to your payout frequency (such as monthly), contact ArcadePay Support and we'll look into what options are available for your account.Referral Program
ArcadePay does not currently have a formal referral program — since the hardware is already provided at no upfront cost, a traditional referral fee structure isn’t something we offer.
That said, if you have a sizeable operator account or network you’d like to refer our way, we’re open to working something out on an individual basis. Reach out to ops@arcadepay.app to start the conversation.
Related Insights: When Does ArcadePay Billing Start? Deploy Controllers at Your Own Pace
Questions About A Bill
If a bill does not look right, contact ArcadePay Support and include the account name, device count, and invoice or charge date.