Action Required to Continue Processing Payouts

If you see a notification in your ArcadePay dashboard that says "Action required to continue processing payouts," it means Stripe — the payment processor used by ArcadePay — needs a little more information about your business before it can continue sending you payouts.

This is a standard compliance step required by Stripe to verify your business identity. It is not an error with your ArcadePay Controller.

What to Do

1. Log in to your ArcadePay dashboard at dashboard.streampay.dev.
2. Look for the notification that says "Action required to continue processing payouts."
3. Click Add information (purple button).
4. Fill in your business details as requested — legal business name, address, and any other fields shown.
5. Submit the form. Stripe will review the information, usually within 1–2 business days.

What If You Don't Have a Website?

Stripe may ask for a business website during verification. If your business does not have a website:

1. Contact ArcadePay Support with your business name, address, and phone number.
2. We will create a simple business page on arcadepay.app for your business.
3. Enter that page URL (for example, https://arcadepay.app/pages/your-business-name) as your website in Stripe.

This satisfies the Stripe website requirement and takes just a few minutes to set up.

What Happens If I Don't Complete This?

If the additional information is not provided before the deadline shown in the notification, Stripe may pause payouts to your bank account. Your ArcadePay Controller will continue to process payments — only the payout transfer to your bank is affected until verification is complete.

Still stuck? Contact ArcadePay Support and include your business name and the email address on your account.