You placed the order. Controllers are on the way — after two quick setup steps. Most delays we see are not shipping issues. They are an unfinished onboarding form or a dashboard invite sitting in spam.
Here is the customer-safe checklist new operators use to move from checkout to hardware without guessing.
Step 1 — Complete the Onboarding Form
After you order, ArcadePay sends a welcome email with a link to the onboarding form. Fill it in with your business name, contact info, and machine details.
- The form is standalone — you do not need a dashboard login first.
- Use the email address you want on your ArcadePay account.
- Submit once. If a reminder arrives later, you usually do not need to resubmit.
No bank info is required on this form. Banking and identity verification come next, inside the ArcadePay dashboard.
Step 2 — Finish ArcadePay Dashboard Setup
After the form is processed, you get a separate invite from notification@get-streampay.com (not from ArcadePay). That email links you into the ArcadePay dashboard to:
- Documents — business and identity verification
- Stripe Connect — bank account for payouts
- Payment Setup — billing for monthly service
Invite missing? Check spam for that notification address, then go to dashboard.streampay.dev and click Sign Up (not Log In) with the same email you used on the form. Sign Up is the first-time path even when the invite email is late.
When every wizard step is done, the dashboard shows Admin Review. That is normal. ArcadePay verifies the account, then hardware can ship.
Existing Operators Ordering More Units
Already live on ArcadePay? New controllers land on your existing account. You may still get a short form so shipping and machine details stay accurate — you do not redo full account setup.
A second welcome email on a new order is automatic. You do not need to fill the onboarding form again. After devices arrive, power them on and confirm they appear under Machines with the right price packages.
Before You Celebrate Shipping
- Contact and shipping address are correct
- New operators: form + dashboard wizard + Admin Review complete
- ArcadePay knows which machines the controllers are for
- If you ordered several units and only want some now, email Support to phase the shipment before hardware leaves
Full detail, resume steps, and email-mismatch fixes live on the Help page: What Happens After Ordering ArcadePay.
The Takeaway
Order → onboarding form → ArcadePay dashboard wizard (Sign Up if the invite is missing) → Admin Review → hardware ships. Finish both setup steps with the same email, check spam for the dashboard invite, and you stay on the fast path.
Stuck between form and invite? Email ops@arcadepay.app with your order email and the email you used on the form — Support will confirm where you are and get you moving.
Ready to try ArcadePay?
Promo Code ACPAYX — https://arcadepay.app/TryFREE