Switched email providers, renamed the business, or handed route ops to a new inbox? You do not need a new ArcadePay account. Ask Support to update the login email — your machines, history, and password stay with you.
Your account email is what you use to sign in to the ArcadePay dashboard. Changing it is a short Support request, not a full re-onboard.
What to Send ArcadePay Support
- Email ops@arcadepay.app.
- Include your current account email (the one that still works for login).
- Include the new email address you want to use going forward.
That is all — no forms to fill out and no need to delete the old account. ArcadePay will update the login email and confirm when it is done.
After the Change
- Sign in with the new email. Use the dashboard login page and the new address.
- Your password stays the same. The email change does not reset or alter your password.
- Forgot the password? Use Reset password on the login screen. The reset link goes to the new email — check Spam or Junk if it is slow. Full steps: Reset Your Dashboard Password.
- The old email stops working for login. Trying the previous address will fail once the change is complete.
- Everything else carries over. Machines, transaction history, pulse settings, and reports are unchanged.
Tips That Save a Support Bounce
- Send the request from an inbox ArcadePay already recognizes when you can (current account email or a thread on an existing order).
- Spell both addresses carefully — a typo in the new email means the confirmation and future resets go to the wrong place.
- If you only need a password reset and the email is still correct, do that yourself from the login screen instead of requesting an email change.
The Takeaway
Email ops@arcadepay.app with current + new address. ArcadePay updates the login email; you keep the same password and the same machine history. Then sign in with the new address and you are back on route.
Cannot log in after the change? Email Support with your business name, the new email on the account, and what you see on the login screen.
Ready to try ArcadePay?
Promo Code ACPAYX — https://arcadepay.app/TryFREE