Passing a machine to a partner, selling part of a route, or letting another operator trial a unit? You do not need to ship the ArcadePay Controller back or rewire anything. ArcadePay can move the device from your account to theirs once both sides are ready.
The physical controller stays on the machine. The change is an account transfer — Support updates ownership, and the new operator configures naming and pricing from their own ArcadePay dashboard.
What You Need Before You Email
- Device ID(s) for the controller(s) you want to move. Find them in the ArcadePay dashboard under Machines → Settings (also printed on the label on the back of the controller).
- Your account email (the sending operator).
- The receiving operator's name and account email.
- An active receiving account. The other operator must finish ArcadePay onboarding first so their dashboard is live.
Steps
- Receiving operator completes onboarding. They need an active ArcadePay account before the transfer. If they need a kickoff link, have them email ops@arcadepay.app or start from https://arcadepay.app/onboard.
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Email ArcadePay Support at ops@arcadepay.app with:
- Your name and account email
- The device ID(s) to transfer
- The receiving operator's name and account email
- ArcadePay moves the controller. Once both accounts are confirmed, Support moves the device and confirms by email. The new operator then sees it under Machines and can rename it, set play packages, and test.
Transferring several units? List every device ID in the same email so Support can move them together.
What Stays the Same (And What Changes)
- Hardware stays put. No new wiring, no antenna swap, no return shipment for a normal account transfer.
- The new operator owns the dashboard view. After the move, the controller no longer appears on the sending account.
- Pricing and naming are theirs to set. The receiving operator should review Products / Pricing and run a quick test play after the transfer.
Transfer vs Move to a Different Machine
These are different workflows:
- Different operator account → this transfer (Support moves ownership).
- Same account, different cabinet → you relocate the hardware yourself. See Move Your ArcadePay Controller to a Different Machine.
The Takeaway
Get the receiving operator onboarded, then email ops@arcadepay.app with both account emails and the device ID(s). ArcadePay moves the controller on the account side; the hardware stays on location. After confirmation, the new operator configures and tests from their dashboard.
Questions mid-transfer? Reply on the same Support thread with the device ID and both emails so we can pick up quickly.
Ready to try ArcadePay?
Promo Code ACPAYX — https://arcadepay.app/TryFREE