Move Your ArcadePay Controller to a Different Machine

You can relocate an ArcadePay Controller from one machine to another yourself in just a few minutes. Your pricing, settings, and registration carry over automatically — no changes are needed on ArcadePay's end.

What You Need

• Your ArcadePay Controller (already registered and active on your account)
• A spare QR sticker (included with your original order) for the new machine
• 2–3 minutes

Steps

1. Power off the original machine and unplug the ArcadePay Controller from the coin mechanism connector.
2. Plug the controller into the new machine using the same connector type (Easy Connect or hardwire, depending on your setup).
3. Peel a fresh QR sticker from your spare set and apply it to the new machine where customers can easily scan it.
4. Power on the new machine. Because the controller is already registered to your account, it reconnects automatically — typically within about 15 seconds.
5. Optional — rename the machine in your dashboard. In your dashboard, go to Machines, expand the device, and edit the machine name to match the new location.

Good to Know

• No spare stickers? Contact ArcadePay Support and we will send you replacement stickers.
• Different connector on the new machine? We offer Easy Connect harnesses and hardwire pigtails for most machine types. Contact support for the right cable.
• Moving to a different location or operator? That is a separate process. Contact ArcadePay Support with the device ID and new operator details.
• Controller was removed from your account? See Reactivate a Controller That Was Removed instead.

Still Need Help?

If the controller does not reconnect after a few minutes, try unplugging it from machine power, waiting 10 seconds, and plugging it back in. If it still does not appear online, contact ArcadePay Support with your device ID and the machine name.