How to Download Monthly Sales Reports
You can view your monthly earnings and fee breakdown, and export a combined sales report, directly from your ArcadePay dashboard.
Export a Monthly Sales Report
- Open your ArcadePay dashboard and go to Reports → Transactions.
- Set your date range to the month (or time period) you need.
- Make sure both Cash and Cashless are selected in the filters.
- You will see a summary of all transactions for that period.
- Use the Export option to download the report.
The exported file includes totals for both cash and cashless activity, which you can share with your accountant.
Cash vs Cashless — What Each Column Means
This trips up a lot of operators, so here is the quick explanation:
| Column | What it covers |
|---|---|
| Cashless | Payments made through ArcadePay — cards, Apple Pay, Google Pay, and other digital wallets. |
| Coins / Cash | Every play triggered by a physical pulse from the machine — quarters, $1 bills, $5 bills, $10 bills, $20 bills — all combined. |
The dashboard uses the pulse signal from your machine to count plays. Coins and bill-acceptor pulses look identical to the system — both are just a pulse — so dollar bills from a bill acceptor roll up under Coins/Cash alongside quarters.
There is no separate column for bills vs. coins. If you need bill-only totals, compare your bill acceptor counter (on the machine itself) against total Coins/Cash in the report.
Related Insights: Cash vs Cashless: What Each Column Means on Your ArcadePay Sales Report
Viewing Your Monthly Earnings and Fees
- Go to Reports → Transactions in your dashboard.
- Set your date range (for example, June 1 – June 30).
- Click the Cashless tab — this shows all card and digital wallet transactions for that period, including the fee breakdown for each transaction.
- The totals appear at the top of the report.
You can also use the Export option to download the data for your records or to share with an accountant.
Per-Location and Per-Machine Reports
A dedicated Per Location tab is coming soon to the dashboard. Once available, it will let you filter and export reports for individual machines or locations without the extra clutter.
For now, the Transactions report covers your full activity across all machines. You can use the machine filter in the report to narrow it down to a specific location if needed.
Troubleshooting: Export Shows Only Column Headers
If you download a Per Machine report and the file opens with only column headers and no data rows, this is a known issue with the Per Machine export. The underlying data is intact — it just is not exporting correctly right now.
What to do: Contact ArcadePay Support with:
- The date range you need
- The machine name(s) or locations
We will run the report on our end and send it to you directly.
The Transactions export (Reports → Transactions) works correctly and is not affected by this issue.
Understanding Cash Transaction Amounts (e.g. "$7.00 / 3 Combined Coins")
When you see a cash transaction with an amount like "$7.00" and a note like "3 combined coins," the dashboard is grouping nearby pulses into a denomination estimate. That estimate is not always exact.
To see exactly how the pulses were recorded, click the bill icon next to that transaction in the Transactions report. The breakdown shows the raw pulse count and how the system grouped them.
Understanding "Unknown" in the Payment Method Column
If you export cashless transactions and see "Unknown" in the payment method column, it typically means the customer entered their card number manually rather than tapping with Apple Pay or Google Pay.
If you see a specific transaction you are unsure about, contact ArcadePay Support with the date and approximate amount.
Still need help? Contact ArcadePay Support with the date range and machine name you are looking for.