Refund A Payment

Refund A Payment

Refunds are handled from the transaction report in your ArcadePay dashboard. Only cashless (card and digital wallet) payments can be refunded here — cash inserted directly into the machine cannot.

Refund menu in transaction report
Open the transaction actions menu and choose Refund Payment.

Steps

  1. Open the ArcadePay dashboard.
  2. Go to Reports, then Transactions.
  3. Set Group By to Transactions if needed.
  4. Open the Cashless tab.
  5. Find the transaction (match machine name, time, and amount).
  6. Open the ⋮ actions menu.
  7. Choose Refund Payment.

Finding The Right Transaction

Confirm machine name, approximate time, amount, and any receipt details before refunding. If you cannot find the charge, contact ArcadePay Support with those same details.

No Pulse Lines

If a cashless line shows No Pulse, the guest was charged but the machine did not credit. Refund that transaction for the guest, then check the machine’s cellular signal (target 15+; ideally 20+) and antenna placement outside the metal cabinet.

Refunds apply to cashless payments only. Cash inserted directly into the machine cannot be refunded through the dashboard.

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