ArcadePay Help Center

Fast answers for common ArcadePay setup, install, machine settings, billing, and troubleshooting questions.

If the issue is not resolved, contact ArcadePay Support. Include the machine name, location, what you expected to happen, and what actually happened.

Start Here

• What happens after ordering ArcadePay
• Does ArcadePay work in Canada?
• Pricing and billing basics
• How to install an ArcadePay Controller
• Easy Connect vs CandyMachines/Neofuns vs Hardwire — look at the connector first
• Power on your controller at home before you go on-site
• Install the dashboard shortcut on your phone
• Reset your dashboard password
• Change the email address on your account
• Reactivate a controller that was removed from your account

Machine Setup

• Which machines does ArcadePay support?
• How to get NFC stickers for your ArcadePay Controller
• How do I get tap-to-pay / updated stickers on units I already have?
• How to set up tap to pay (NFC kit installation)
• Power on your controller at home before you go on-site
• Verify your controller is online and test the QR code
• Easy Connect vs CandyMachines/Neofuns vs Hardwire
• ICT A6 bill validator? Pick 12V DC or 110V AC (12V · 110V)
• Install ArcadePay on a Stern Pinball Machine
• Move your ArcadePay Controller to a different machine
• What to do with your controller during a seasonal location closure
• Transfer a controller to a different operator account
• Update play packages and pricing
• Copy settings from one controller to another
• Run free play or test plays
• Ignore cash in reporting

Payments

• Refund a payment
• Customer was charged but didn't receive credits
• Download monthly sales reports
• Pricing and billing basics
• Action required to continue processing payouts

Quick Fixes

• Dashboard password reset option missing: open an incognito or private browser window, type the operator email manually, and click Reset password.
• Not sure which harness to use: look at the coin-mech connector first. Easy Connect vs CandyMachines/Neofuns vs Hardwire.
• First-time cellular provision takes 10–30 minutes: power on at home, shop, or warehouse first.
• Controller offline or weak signal: full troubleshooting steps here.
• Camera live view is black or won't load: camera troubleshooting steps here.
• Need to temporarily stop a machine from taking card payments: unplug the controller from the coin mechanism.
• Payment works but the machine does not credit: confirm the wiring and pulse count first.
• Dashboard invite missing: search your email for the ArcadePay or dashboard invite, then contact support if it is missing.
• QR code opens the wrong machine or pricing: contact support with the QR code location and machine name.

Need More Help?

If the issue is not resolved, submit a support request. Include:

• Machine name
• Location
• What you expected to happen
• What actually happened
• A photo or screenshot if one helps