ArcadePay Help Center

Fast answers for common ArcadePay setup, install, machine settings, billing, and troubleshooting questions.

If the issue is not resolved, contact ArcadePay Support. Include the machine name, location, what you expected to happen, and what actually happened.

Start Here

• What happens after ordering ArcadePay
• Does ArcadePay work in Canada?
• Pricing and billing basics
• How to install an ArcadePay Controller
• Install the dashboard shortcut on your phone
• Reset your dashboard password
• Reactivate a controller that was removed from your account

Machine Setup

• Which machines does ArcadePay support?
• Verify your controller is online and test the QR code
• Install ArcadePay on a Stern Pinball Machine
• Move your ArcadePay Controller to a different machine
• Copy settings from one controller to another
• Run free play or test plays
• Ignore cash in reporting

Payments

• Refund a payment
• Customer was charged but didn't receive credits
• Download monthly sales reports
• Pricing and billing basics
• Action required to continue processing payouts

Quick Fixes

• Dashboard password reset option missing: open an incognito or private browser window, type the operator email manually, and click Reset password.
• Controller offline or weak signal: full troubleshooting steps here.
• Camera live view is black or won't load: camera troubleshooting steps here.
• Need to temporarily stop a machine from taking card payments: unplug the controller from the coin mechanism.
• Payment works but the machine does not credit: confirm the wiring and pulse count first. See Customer was charged but didn't receive credits.
• Dashboard invite missing: search your email for the ArcadePay or dashboard invite, then contact support if it is missing.
• QR code opens the wrong machine or pricing: contact support with the QR code location and machine name.

Need More Help?

If the issue is not resolved, submit a support request. Include:

• Machine name
• Location
• What you expected to happen
• What actually happened
• A photo or screenshot if one helps