Transfer an ArcadePay Controller to a Different Operator

Transfer an ArcadePay Controller to a Different Operator

If you have an ArcadePay Controller that you want to pass to another business owner or operator, you can transfer it to their account. ArcadePay handles the account-to-account move on our end once both sides are ready.

Tip: The physical controller stays on the machine. No hardware changes are needed for a normal account transfer — Support updates ownership, and the new operator configures naming and pricing from their own dashboard.

What You Need

  • The device ID of the controller you want to transfer (find it in your dashboard under Machines → Settings, or on the label on the back of the controller)
  • The receiving operator must have an active ArcadePay account (they need to complete ArcadePay onboarding first)

Steps

  1. The receiving operator completes onboarding. Direct them to complete the ArcadePay onboarding form so their account is active. If they need a link, send them to https://arcadepay.app/onboard or have them contact ArcadePay Support.
  2. Email ArcadePay Support at ops@arcadepay.app with:
    • Your name and account email
    • The device ID(s) to transfer
    • The receiving operator's name and account email
  3. ArcadePay moves the controller. Once both accounts are confirmed active, ArcadePay will move the device to the new operator's account and confirm via email.

The receiving operator can then rename the machine, set pricing, and configure it from their own dashboard.

Good to Know

  • The physical controller stays the same — no hardware changes are needed. The controller connects to the new account after the transfer.
  • Transferring multiple controllers? Include all device IDs in the same support email.
  • The receiving operator is not yet onboarded? They can start onboarding at any time — ask them to contact ArcadePay Support and we will get them set up first.
  • Moving the controller to a different machine (not a different account)? See Move Your ArcadePay Controller to a Different Machine instead.

Still Need Help?

Contact ArcadePay Support with the device ID(s) and both operator account emails and we will coordinate the transfer.

Related Insights: How to Transfer an ArcadePay Controller to Another Operator

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